OkyWeb FAQ and product support
| FAQ's | System Updates | Compact Flash | Power Supplies | Contact Support |
Current model is OkyWeb '3' Supersound, released 2010
Okyweb (1) and OkyWeb (2) are no longer available, however the most recent software and firmware updates, along with user manuals are available here.
Quick FAQ's and Answers
- Note: If you are having instability issues and experience Errors 1, 4 or 5,
refer to the section on Compact Flash Cards
- Does OkyWeb3 Super Sound include a pro quality GM/GS sound card? ~ Yes
- Is a Compact Flash card included when I buy? ~ Yes ... 2GB CF card!
- Do I get any free songs when I buy? ~ Yes, around 400 songs
- Can I create Play Lists? ~ Yes, up to 16 play lists
- Can MIDI & MP3 songs be placed in any order on a playlist? ~ Yes, up to 249 per play list
- Does OkyWeb 3 have a click track out? ~ No
- Can I play a MIDI File and MP3 simultaneously on OkyWeb 3? ~ No
- Can I use a foot switch to start/stop songs? ~ Yes
- Does OkyWeb 3 play MP3 files? ~ Yes
- Does OkyWeb 3 play Wave or iTunes (Mp4) files? ~ No
- Can I use OkyWeb 3 as a MIDI controller for other MIDI devices? ~ No
- Can I record vocals and live instruments on the OkyWeb? ~ No
Power OkyWeb On and Off
Press Stop button for 2 seconds.
Search for songs alphabetically
Example: Search for all songs starting with the letter 'L'.
Press TITLE>Press SHIFT>Press JKL three times until 'L' appears>Press SHIFT again
Use Down/Up buttons to scroll through songs.
Achieve Maximum 'clean' volume
Turn volume knob 3/4 of the way and MIC/Music knob all the way left (towards front)
Mute the melody line
Press the Melody Mute button
Where are my OkyWeb3 personal settings saved?
All custom settings, including music, video and effects settings are stored in a section on your CF card.
Software and Firmware Installation
OkySoft2 and OkySoft-Pro - This is the software that runs on your computer
Note - OkySoft-Pro replaces OkySoft2. OkySoft-Pro is for OkyWeb 3 (all models) and OkyWeb2.
If your OkyWeb appears to become unstable, you may need to update or reload the operating system (firmware). Like any electronic device, the firmware may corrupt due to unforeseen circumstances. Fortunately, OkyWeb firmware is easy to reinstall and update.
To update OkyWeb 3 or OkyWeb 2 firmware, connect device to computer via the Oky USB lead and open the software program. Go: Tools>Update OkyWeb>Operating System
About the Compact Flash Card
OkyWeb 3 Super Sound - tested to 16GB
We recommend:
San Disk CF card: 8GB Ultra II 15mb/s
San Disk CF card: 4GB to 16GB Uktra III 30mb/s (200x or 400x)
Kentron: 4GB
ASEC: 1GB-4GB
OkyWeb 3 - tested to 2GB
OkyWeb 2 - tested to 126mb
OkyWeb 1 - tested to 64 mb
VERY IMPORTANT:
When purchasing CF cards, buy reputable brands and do not buy cheap CF's from weekend markets. Remember - this CF card has to be 100% reliable or it could fail in the middle of a performance.
HAVING PROBLEMS WITH STABILITY? CHECK THE INTEGRITY OF YOUR CF CARD.
New CF card MUST be formatted using FAT 16bit in your computer before being used in Okyweb3. If you have another CF with song already on the card and want to reformat, back up the songs first by transferring CF songs to PC (using OkySoft Pro). Click HERE to download the CF formatting guide.
General Info about CF card structure:
Not all CF's are the same. This is an important factor when purchasing back up and extra CF's for your OkyWeb. CF cards must conform to CFA specifications (see below):
The producers of cheaper CF memories do not comply with all the CFA specifications and these cheaper CF's may not work with OkyWeb machines. These manufacturers bypass the full spec to lower costs.
The CPU of Okyweb is supplied at 5.0V and the Compact Flash MUST work either at 5.0V either or 3.3V (following the Compact Flash Association Technical Specification), and many cheaper CF cards do not work. It's not a size problem or a problem with OkyWeb, but a non-spec CF card.
We can see that major brands like San Disk, Kodak Toshiba, etc, work with all size CF's, but they cost a little more. The cheaper CF cards ( usually from China ) are not guaranteed to work in OkyWeb. This happens because the manufacturers use a "PC based architecture" that works with the 95% of the CF market, which suits their purposes. OkyWeb CPU is not programmed to emulate the "PC-based Architecture" and therefore, CF cards must conform to 5.0V either or 3.3V Compact Flash Association Technical Specification.
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About the Power Supplies
OkyWeb players are shipped with an Australian PS (Australian buyers) or Euro PS to all other countries. Price of replacement PS has been factored into the players so overseas buyers do not pay more.
OkyWeb must be set to 9 volts and a minimum 1000mA. Lower mA values (such as 800 mA) may result in unstable operation.
OkyTV must be set to 12 volts and a minimum 1200mA. Lower mA values (such as 800 or 1000 mA) may result in unstable operation.
US buyers can replace their Power Supplies as follows:
For all OkyWeb players:
Radio Shack:
Model: 273-1771 (or comparable model)
Description:
9.0VDC International-series high-power AC adapter
or
Walmart:
MODEL: Powerline digital universal AC adaptor: 3-12 volts / 1300ma (or comparable model)
Note (set to 9 volts)
For all OkyTV 7" lcd monitor screens:
Walmart:
MODEL: Powerline digital universal AC adaptor: 3-12 volts / 1300ma (or comparable model)
Note (set to 12 volts)
or ... any equivilent models provided the voltage and mA rating matches the specified rating.
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Fast fixes:
Q: UP/DOWN arrows don't work.
A: Keys can stick during shipment. Remove the power chord and press every button on the
keypad 3 times to loosen any stuck keys. Power up to continue use.